Privacy Policy
Last updated: April 23, 2026 · Effective date: April 23, 2026
In short: SupplyPro collects only the information you voluntarily provide (name, company, contact details, project specifications) to respond to your quote request. We do not sell your data. We comply with Indonesia's Personal Data Protection Law (UU No. 27/2022) and align with international best practices.
1. Who We Are
SupplyPro ("we", "us", "our") is a custom manufacturing sourcing partner based in Jakarta, Indonesia. We provide B2B sourcing services for plastic components, rubber parts, metal fabrication, and precision machining.
Contact: info@supplypro.id · WhatsApp: +62 852-6000-8528
2. What Information We Collect
2.1 Information You Provide Directly
When you contact us via our quote form, email, or WhatsApp, we collect:
- Identity data: full name, company name
- Contact data: email address, WhatsApp number, phone number
- Project data: material category, quantity, timeline, project description, technical drawings or specifications you choose to share
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical data: IP address, browser type and version, device type, operating system, time zone setting
- Usage data: pages visited, time spent on pages, referring URL, clickstream data
- Cookies: we use essential cookies for site functionality and analytics cookies (Google Analytics 4) to understand site usage
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your quote request and communicate with you about your manufacturing project
- To prepare technical proposals, price quotations, and production timelines
- To deliver products and services you have ordered
- To improve our website, services, and customer experience
- To comply with legal and regulatory obligations under Indonesian law
- To send occasional updates about our services (only with your consent — you may opt out at any time)
4. Legal Basis for Processing
Under Indonesia's UU PDP and aligned international standards, we process your data based on:
- Your consent — given when you voluntarily submit our contact form or initiate contact
- Legitimate business interest — to respond to inquiries and fulfill manufacturing orders
- Contractual necessity — when processing orders and deliveries
- Legal obligation — to comply with Indonesian tax, trade, and business regulations
5. How We Share Your Information
We never sell your personal data. We may share limited information only with:
- Production partners: when your project requires specialized manufacturing, we share only the technical specifications necessary to produce your parts — never your company's commercial information without consent
- Service providers: Formspree (form processing), Google Analytics (website analytics), and email hosting providers — all bound by data protection agreements
- Logistics partners: shipping companies require delivery address and contact details to fulfill orders
- Legal authorities: when required by Indonesian law, court order, or regulatory request
6. Data Retention
We retain your personal data only as long as necessary for the purposes described above:
- Quote inquiries: 24 months from last contact
- Active client records: duration of the business relationship plus 5 years for tax and legal compliance
- Website analytics: aggregated and anonymized after 14 months (Google Analytics 4 default)
After the retention period, your data is securely deleted or anonymized.
7. International Data Transfers
Some of our service providers (e.g., Google Analytics, Formspree) may process data outside Indonesia. These transfers are protected by standard contractual clauses and adequate safeguards consistent with Indonesian UU PDP Article 56 requirements.
8. Your Rights
Under Indonesia's UU PDP, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data (subject to legal retention requirements)
- Restrict or object to processing of your data
- Withdraw consent at any time
- Data portability — receive your data in a structured, machine-readable format
- Lodge a complaint with the Indonesian Personal Data Protection Authority
To exercise any of these rights, email info@supplypro.id. We will respond within 30 days.
9. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
- HTTPS encryption for all website traffic
- Access controls limiting who within SupplyPro can view customer data
- Confidentiality agreements with all production partners
- Regular security reviews of our systems and service providers
Despite our efforts, no method of transmission over the internet is 100% secure. In the event of a data breach affecting your information, we will notify you and the relevant authorities as required by law.
10. Cookies
We use the following cookies:
- Essential cookies: required for site functionality (no opt-out possible)
- Analytics cookies (Google Analytics 4): to understand how visitors use our site
You can disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality.
11. Children's Privacy
Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. For material changes, we will notify active clients via email.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact our Data Protection point of contact:
This policy is written to align with Indonesia's Undang-Undang Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi (UU PDP) and international best practices including GDPR principles where applicable.